The Consumer Action Handbook is your go-to guide for practical information to help you plan a purchase, know your consumer rights, and file a consumer complaint. The Handbook features new content in areas that matter to you, such as banking, housing, and protecting your privacy, as well as tips to alert you of the latest frauds and scams.
Use the updated Consumer Assistance Directory to contact corporate consumer affairs departments, national consumer organizations, and local, state, and federal government offices. The Handbook also includes a sample complaint letter for when you need to file a complaint about a product you purchased.
Order your free copies of the Handbook or the Spanish language version, Guía del Consumidor.
Prefer an electronic version? You can download the PDF or try the new interactive version, with links to related videos and downloadable resources.