City of Chicago's New Accessibility Regulations for Businesses go into effect July 1, 2017

The Chicago Human Rights Ordinance requires that Chicago businesses ensure that their facilities, products and services are available to individuals with disabilities. On July 1, 2017, new disability rights regulations passed by the Chicago Commission on Human Relations go into effect. These regulations specify what Chicago businesses must do in order to make their goods and services accessible to people with disabilities.

This compliance requirement is for existing as well as new businesses and no business is "grandfathered." Non-compliance is punishable by up to $1,000 per incident paid to the City of Chicago, with damages and attorney fees paid to the complaining party. Investigation of accused violators will be prompted by filing a complaint with the City of Chicago.

Two Previous attempts to implement were on Jan 1, 2016, and Jan. 1, 2017.

Starting in July 1,  2017: 

Private businesses must be accessible to individuals with disabilities, when readily achievable. The regulations provide varying standards, both structural and practical, depending on what is required, including: 

• The construction and alteration of facilities.
• The removal of architectural barriers that interfere with accessibility in existing facilities.
• The removal of criteria that screen out individuals with a disability.
• The revision of policies necessary to provide full and equal enjoyment.
• The provision of auxiliary aids and services necessary for effective communication. 

The new regulations set forth very specific requirements for private businesses covered by the Ordinance. These requirements are nearly identical to those found in Title III of the Americans with Disabilities Act, the federal disability rights law that applies to private business.

Examples of compliance situations

• Customers with disabilities must be able to maneuver within your business safely and efficiently.
• Exterior entrances must provide for a customer in a wheelchair to enter where a step or steps are present with a lift or ramp or provide an alternative entry.
• If restrooms are provided, the must be accessible to all customers with disabilities, including those using a wheelchair or those with a visual impairment.
• Restaurant and bar menus should be available in large print or braille. Where unavailable, staff should be prepared to read the menu aloud.
• Restaurants and bars cannot deny entry or service to customers with service animals.
• Cashier and food-ordering counters must be installed at a height that will ensure adequate service to customers in wheelchairs 

Requirements                                                                                                                          

The new regulations clearly specify requirements for private businesses covered by the ordinance are nearly identical to those found in Title III of the Americans with Disabilities Act, according to CCHR. They go on to list  structural accessibility as well as policies, practices and procedures. 

• The regulations provide varying standards, both structural and practical, depending on what is required, including:  
• The construction and alteration of facilities.
• The removal of architectural barriers that interfere with accessibility in existing facilities.
• The removal of criteria that screen out individuals with a disability.
• The revision of policies necessary to provide full and equal enjoyment
• The provision of auxiliary aids and services necessary for effective communication. 

Structural Accessibility Under the New Regulations

• New Construction
• Facilities must be built in accordance with the accessibility requirements of the Chicago Building Code, unless a condition of the terrain makes it impossible to comply.
• Alterations to Existing Facilities
• Any physical changes to a facility (build-outs, renovations) must be done so that the altered elements are built in accordance with the accessibility requirements of the Chicago Building Code.
• When the primary function area of an establishment is altered (e.g. the dining room of a restaurant), improvements in access to other parts of the facility may be required.
• Existing Facilities
• Any structural barriers preventing access to people with disabilities must be removed where such removal is readily achievable, meaning easily completed without much difficulty or expense (based on the size and resources of the business).
• If removing a barrier is not readily achievable, the business may need to provide alternative means of providing access to their goods and services (e.g. curbside service and home delivery).
• Businesses are under a continuing obligation to remove barriers to access over time. 

Accessibility of Policies, Practices, & Procedures

• Intentional Discrimination
• A business may not deny service to people based on their disabilities.
• A business may not provide to people with disabilities  unequal access to goods and services or access to lesser quality goods or services.
• Eligibility Criteria
• A business may not impose rules that exclude people with disabilities, unless those rules are necessary to provide goods and services, or are related to a legitimate safety requirement.
• Example:  A store requires customers using a credit card to produce a driver’s license, thereby excluding people whose disabilities prohibit them from driving (e.g. people who are blind).
• Modifications to Policies, Practices, and Procedures
• A business must reasonably modify its procedures when necessary to afford goods or services to individuals with disabilities, unless such a modification would fundamentally alter the nature of the business.
• Ensuring Effective Communication
• A business must ensure that it communicates in the most effective manner with customers who have visual, hearing, or speech impairments, unless doing so would fundamentally alter the nature of the business or create significant difficulty or expense.
• The most effective auxiliary aid or service to facilitate communication will depend on the context of the business transaction and the disability of the customer.
• Example: A written note might be enough to communicate with a person who is deaf at a donut shop but the same person might require a sign language interpreter when visiting a doctor’s office.  

*This information is meant solely for informational purposes and is not inclusive of all the new regulation provisions. It is not meant as a form of legal advice.

For more information on the City of Chicago new regulations, click on the link below:

Disability Regulations - Effective 07/01/2017
or contact:
City of Chicago Commission on Human Relations
Phone: 312.744.4111740 North Sedgwick Street
Suite 400
Chicago, IL 60654

website: https://www.cityofchicago.org/city/en/depts/cchr.html