FCC Fined Companies $1.4 Million for Not Relaying 911 Calls from Americans Who Are Hard of Hearing

WASHINGTON, September 24, 2015 – The Federal Communications Commission’s (FCC) Enforcement Bureau has reached settlements totaling $1.4 million with Hamilton Relay, InnoCaption and Sprint Corp. resolving investigations into the companies’ inability to handle 911 calls through applications used by callers who are hard of hearing. Over a period of several months the companies weren’t able to relay 911 calls from Americans who are hard of hearing. Individuals who can use their own voice, but have difficulty hearing, use a Telephone Relay Service (TRS) called Internet Protocol Captioned Telephone Service (IP CTS) to hold phone conversations using a device that lets callers listen while reading captions of what the other party is saying.
FOR THE FULL PRESS RELEASE: https://www.fcc.gov/document/cos-fined-14m-failing-accept-911-calls-hearing-impaired-0