Disability News Service, Resources, Diversity, Americans with Disabilities Act; Local and National.

Showing posts with label Travel. Show all posts
Showing posts with label Travel. Show all posts

Wednesday, November 22, 2017

American Airlines and Envoy Air to Pay $9.8 Million to Settle EEOC Disability Suit

Airlines' Policies Discriminated Against Disabled Employees, Federal Agency Charges

Nov. 20, 2017 - American Airlines and Envoy Air will pay $9.8 million in stock, which is worth over $14 million if cashed in today, and provide other significant relief to settle a nationwide class disability discrimination lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced today. The EEOC's suit said the airlines unlawfully denied reasonable accommodations to hundreds of employees.

"This matter highlights the critical role of the Americans with Disabilities Act in getting people back to work as quickly as possible," said EEOC Acting Chair Victoria A. Lipnic. "The parties deserve credit for working diligently to bring this matter to resolution."

According to the EEOC's suit, American and Envoy violated federal law by requiring their employees to have no restrictions before they could return to work following a medical leave. Under this policy, if an employee had restrictions, American and Envoy refused to allow them to return to work and failed to determine if there were reasonable accommodations that would allow the employee to return to work with restrictions.

Such alleged conduct violates the Americans with Disabilities Act (ADA), which prohibits discrimination based on disability and also requires an employer to provide reasonable accommodation to employees with disabilities unless doing so would cause significant difficulty or expense for the employer. If employees with disabilities are not able to do their current job, even with a reasonable accommodation, employers are obligated to look for a reassignment to another position for those employees.

The EEOC filed suit in U.S. District Court for the District of Arizona, Civil Action No. 17-cv-04059-SPL, after first attempting to reach a pre-litigation settlement through its conciliation process and continued negotiations prior to filing suit. The consent decree resolves the EEOC's lawsuit and several charges of discrimination filed by individuals with the EEOC. The systemic investigation was conducted by the EEOC's Phoenix District Office.

In addition to the $9.8 million in stock, the two-year decree includes injunctions against engaging in any future discrimination or retaliation based on disability, and requires the companies to adopt policies that ensure reasonable accommodations are provided to persons with disabilities. American and Envoy will provide mandatory periodic training on the ADA to employees. The settlement applies to all American and Envoy employees throughout the country.

EEOC Deputy General Counsel James L. Lee said, "We are pleased the parties were able to resolve this important case without resorting to prolonged and expensive litigation, and we are proud of the Commission's long record of protecting people with disabilities from workplace discrimination."

Elizabeth Cadle, district director for the Phoenix office, added, "This settlement demonstrates the need for employers to have good ADA policies. That means policies which consider employers' obligations to provide reassignment without competition as a reasonable accommodation for employees with disabilities who become unable to do their current job even with accommodations."

EEOC Regional Attorney Mary O'Neill added, "This consent decree is the result of productive and thoughtful negotiations with American. We appreciate American and Envoy working with the EEOC to reach a settlement. In addition to providing meaningful monetary relief for hundreds of former employees, the settlement contains important equitable relief, including company policy changes and training designed to provide people with disabilities equal opportunities in the workplace."

According to its website, www.aa.com, American Airlines, headquartered in Fort Worth, Texas, is an airline that operates an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries, and employs over 120,000 people.

The EEOC advances opportunity in the workplace by enforcing federal laws prohibiting employment discrimination. More information is available at www.eeoc.gov. Stay connected with the latest EEOC news by subscribing to our email updates.
source: EEOC press release

Tuesday, November 14, 2017

U.S. Access Board Webinar: Looking Ahead – "Frontier Accessibility Issues" (December 7th)

laptop with Access Board sealThe next webinar in the U.S. Access Board's free monthly series will take place December 7 from 2:30 – 4:00 (ET) and will review new design trends, products, and technologies that impact or advance accessibility for people with disabilities. Examples include mobility devices used on commercial airlines, inclusive exercise equipment, adult changing tables, autonomous vehicles, and wayfinding technologies.

 Register for the webinar  www.accessibilityonline.org 

Questions can be submitted in advance of the session or can be posed during the webinar. Attendees are encouraged to submit questions or comments on specific technologies and trends in advance.

Webinar attendees can earn continuing education credits. The webinar series is hosted by the ADA National Network in cooperation with the Board. Archived copies of previous Board webinars are available on the site.
Source: United States Access Board

Tuesday, November 7, 2017

American Airlines Settles Disability Employment Lawsuit for $10M

Nov. 7, 2017-AP - American Airlines and a subsidiary will pay $9.8 million in stock to settle claims that they failed to help disabled employees return to work.
Federal officials say American and Envoy Air fired or put some workers on unpaid leave instead of making reasonable efforts to reassign them.
The workers' disabilities ranged from cancer to back and knee injuries.
A lawsuit and consent agreement were filed Friday in federal court in Phoenix by the US Equal Employment Opportunity Commission for 12 named former workers and others in similar circumstances.
The agency says violations of the 1990 Americans with Disabilities Act occurred from 2009 until August 2015.
American spokesman Matt Miller said the policies were legacies of carriers that merged with American, which then worked to "harmonize legacy policies" with present standards.

Monday, October 23, 2017

Transportation Research Board Issues Airport Guide "Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities"

The Transportation Research Board (TRB) has published a guidebook on airport wayfinding for people who are elderly or have a disability under its Airport Cooperative Research Program. 

Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities (cover)
The new resource, "Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities", offers best practices for improving and optimizing information for wayfinding and travel by people with cognitive, sensory, or mobility challenges in the complex environment of airports. It is intended to help airport operators and planners implement pedestrian wayfinding systems in standardized accessible formats to better serve travelers with disabilities or who are elderly.

The guidebook includes an airport wayfinding accessibility audit, guidance on creating wayfinding plans, information on best practices and available technologies and state-of-the-art techniques for wayfinding, and other topics. Further information is available on TRB's website

Thursday, October 5, 2017

2017 Study Encourages Airline Industry To Make Accessible Travel A Reality For All

A new study outlines how greater personalisation, universal standards in the provision of services, more effective communication and increased collaboration between public and private sectors can drive a more accessible travel industry of the future.


Article from Amadeus News | Oct. 4, 2017                                                                         
Madrid, Spain October 4, 2017 – More than two billion people around the world have accessibility needs due to disability and age. And yet a new study released today by Amadeus reveals that most of their needs are not being fully catered for by either the travel industry or the public sector, so accessible travel is far from becoming something that millions of travelers can take for granted.
 
According to the report "Voyage of discovery. Working towards inclusive and accessible travel for all", one of the biggest barriers to accessible travel remains inaccurate or incomplete information being available, coupled with a lack of skilled customer service. The re-port also shows that travelers with accessibility needs increasingly now expect these to be met as part of the mainstream service and at no extra cost. The role of technology in accessible travel is becoming more important, with specific developments such as voice recognition starting to be seen as commonplace.
 
The study also finds:
 
·        The overall travel experience and how this is adapted to different needs is rated at just 6.2 out of 10
·        Travelling by plane is the preferred transportation method (35.9 percent of respondents)
·        The least satisfactory areas with regards to accessibility are those related to rail-way stations (4.9 out of 10) and the most satisfactory area is accommodation (6.2 out of 10)
 
The study highlights that transitioning to an accessible travel-friendly environment for all will require the improvement of many aspects. These include more effective communication that facilitates access to relevant information on accessibility, and a more responsive service with properly trained staff who know how to address people with different access needs.
 
Moreover, standardized content and services would increase consistency across the industry ensuring clarity in the type of services that any customer could expect. There is an opportunity in tandem for a more personalized travel experience so that each travel segment is tailored to the individual and their specific needs, the report says.
 
Finally, the research recommends further collaboration between the private and public sectors to meet the expectations of travelers with accessibility needs.
 
“Improving accessibility in travel means enhancing usability for all customers. Lifting barriers to travel, personalizing the travel offer, using technology to further facilitate travelers’ experiences and creating more accessible infrastructure where people can navigate autonomously will benefit everybody,” comments Alex Luzárraga, Vice President, Corporate Strategy, Amadeus.
 
Accessibility is one of the elements addressed by Amadeus’ Corporate Social Responsibility strategy. It is also a key aspect assessed by Environmental, Social and Governance external evaluations such as the Dow Jones Sustainability Index (DJSI).
 
“We are committed to sustainability in the travel industry,” says Tomas LĂłpez Fernebrand, Senior Vice President, General Counsel & Corporate Secretary, Amadeus. “Indeed, we are proud to have been recognized by the DJSI as world leaders of our sector. For a sustainable travel industry, accessibility is a key element, and a powerful tool to broaden people’s access to travel. Technology has a key role to play as an enabler in this. It is also necessary to work together with consumers and the private and public sectors to consolidate industry standards that ensure accessible travel for all becomes a reality.”
 
The study, which was conducted by ILUNION, a consulting firm owned by ONCE, the Spanish National Organization of the Blind, was developed in the U.S, the EU and India, and included some 800 interviews with travelers with accessibility needs as well as industry experts, private-public sector representatives and international institutions. Segmentation of travelers for the study was based on people with visual, hearing, cognitive, physical disabilities and senior travelers (over 65).
 
To learn more about the research and to download the "Voyage of discovery. Working towards inclusive and accessible travel for all" report, please CLICK HERE.

Source: Amadeus News 

Wednesday, September 27, 2017

Travelers with Autism Changing The World

Wanderlust doesn't discriminate. It creeps up on lifelong homebodies, blossoms in the hearts of grumpy teenagers and pushes those who "can't afford it" out the door, bank accounts be damned.

informative article by Starre Vartan, for CNN • September 26, 2017                                          
Because traveling the world is for everyone that means that none of us should be surprised to hear that those on the autism spectrum get itchy feet, too.

When thinking about travel it's important to understand that autism isn't a monolithic diagnosis. "Autism is a diverse disability and everyone's needs are different," says Zoe Gross, director of operations at the Autistic Self Advocacy Network.

Autism, as defined by the US Centers for Disease Control and Prevention, is "a developmental disability that causes social communication and behavioral challenges." An estimated one in 68 children are affected, with the rate higher in boys than girls, according to the Centers for Disease Control and Prevention.

Depending on personality, where they are on the autism spectrum, and how their particular disability manifests, each autistic traveler will have different needs and challenges. Some might be physical, others might be cognitive, or a mix of the two.

Examples include trouble dealing with unexpected routine changes; finding acceptable food; sensory issues with loud spaces or bright lights; and physical disabilities from minor to significant.

"Travel with service animals might be hard especially in other countries where they have different rules for animals," says Gross. And of course, just like anyone, autistic travelers will have varying interests, passions and bucket-lists.

Travel can be especially onerous for people on the spectrum -- but it can be especially enriching, too.

Making the world more connected
"Travel is often topic-oriented, so, for example, if someone is interested in history and historical sites and they have difficulty with abstraction, seeing what they've learned about in real life can be really meaningful and rewarding," says Gross. "For someone who enjoys languages, which some autistic people do, that can be exciting too," she says.

Even though new experiences and routines can be tough to navigate, autistic travelers might find the planning and organizing aspect of a trip to be really enjoyable, in a way that most others might find annoying or tiresome.

Another foreign travel benefit: It can be particularly relaxing to those autistic people who find navigating their own culture exhausting.

Jennifer Malia is an English professor at Norfolk State University in Virginia who writes and publishes stories as Mom with Autism. She traveled both before and since her diagnosis with autism spectrum disorder, and she says she often feels more comfortable abroad than at home.

"No one expects you to be completely familiar with cultural norms or to speak perfectly in foreign languages when you're abroad," says Malia. "This made it easier for me to communicate as an autistic woman."

Gross backs up the idea: "Some countries have easier cultural norms for people with autism. You can relax, because if you need several tries to understand something, people understand because you're a tourist."

With some minor adjustments, museums, hotels, flying, and even activities can be enjoyed by adults and kids on the autism spectrum. See below for some of the smartest ideas:

Flying
The tight spaces, strange noises, and general unpleasantness of flying can be a perfect storm for those with an autism spectrum disorders.

It doesn't help that the general public can perceive common autistic behaviors to deal with that discomfort (like hand-flapping, vocalizations or pacing) as dangerous or disruptive. In 2015 a United Airlines plane was diverted and parents traveling with their 15-year-old autistic daughter were kicked off a flight. Flying is a particular challenge as it's not really something that can be understood or practiced in advance, which is one of the best ways for autistic people to prepare for new situations.

That's why for the past four years, Autism Speaks has worked with JetBlue on Blue Horizons for Autism, a travel program that allows people with autism to practice the full airport experience.

"At Blue Horizons events, we work with JetBlue, TSA and airport personnel to make the experience as realistic as possible. Guests check in at the ticket counter, receive real boarding passes with seat assignments, and go through the full TSA security screening where all of the usual rules apply," says Alexandra Watters, director of family services projects and content at Autism Speaks.

Practice boarding the plane and even taxiing around the tarmac helps autistic travelers work through their particular challenges, with trained airline employees and volunteers on hand to help. More than 3,000 people in 11 cities have already participated, with more planned for the fall.

The TSA also has a separate program, Wings for Autism, that is similar -- a run-through that focuses on the oft-disturbing security protocols and travel too.

Museums
Museums can be particularly interesting to autistic people for the variety of learning opportunities they can provide: "in a museum, learning can be verbal or nonverbal; hands-on or hands-off; fast or slow; social or solitary; loud or quiet; directed or inquiry-based.

"In a museum, lack of verbal skills need not stand in the way of discovery, learning, or passion. Lack of social skills need not stand in the way of achievement," writes Lisa Jo Rudy on the Autism in the Museum blog, a "clearinghouse of best practices [...] about making museums welcoming and inclusive for people with autism and their families."

Some museums provide prep and sensory-specific details for attendees with autism, such as New York City's Metropolitan Museum of Art, which has six social narratives for visits. These are "printouts written in simple languages with pictures that list out the steps for visiting [...] so people can look at it and practice it in their heads," says Gross.

The Met also provides a sensory map that shows busier and quieter areas, displays with low-light and areas with natural light, all superimposed over a map of exhibits. Preparing in advance means fewer surprises about lights and sounds, knowledge of quiet spots, and a better experience.

Many other museums provide similar details, or have special programs, like the Dallas Museum of Art, the Intrepid Museum, the Boston Children's Museum and more.

Places to stay
Independent travel agents such as ASD Vacations, A Million Senses, and The Guided Tour specialize in hotels for autistic people or parents with kids on the autism spectrum. They can be a great resource since agents are familiar with floor plans, resort or hotel amenities, types of rooms, and will be more able to answer specific questions.

Some resorts welcome autistic travelers specifically: Tradewinds Resort in St. Petersburg, Florida is one of five that has been designated "autism friendly" by the Center for Autism and Related Disabilities (CARD). To qualify, employees underwent CARD's training program. Beaches resorts, with locations throughout the Caribbean, also offer families with children with autism specialized activities, services and custom dining options via their autism-friendly kids' camps.

Launched in June 2015, Accomable is an Airbnb-style service for people with disabilities of all kinds. The co-founder of the site, Srin Madipalli, loved to travel but, as a wheelchair-user, he hated how much prep work he had to do to ensure he would be able to access places to stay.

The site now has more than 1,000 listings in more than 60 countries, all searchable by price, location, type of space and accessibility. "I want our users to have a wide range of genuine choices and be able to build any kind of travel experience they want, irrespective of their background or physical ability," says Madipalli. Though its searchable features focus on physical disability, not sensory sensitivities -- it's not built specifically for autistic people -- they or their caregivers could find it useful depending on needs.

Theme parks
While they can be high-stimulation, which some with autism seek to avoid, plenty of autistic kids and kids-at-heart have a theme park high on their travel wish-lists: A number have programs to make the long days a little easier for both adults and children.

Disney is seen as a leader: Their parks and resorts have a comprehensive program that includes attraction details with information about lights, sounds, smells, bumps and surprises; special assistance to those with light and sound sensitivity; passes so there's less standing on line; and dozens of break areas in the parks.

Great America and Six Flags parks also have skip-the-line ticketing and other assistance, and the latter's Great Escape location also has an Autism Awareness Day (actually multiple days).

Legoland in Florida has worked with Autism Speaks to be super-supportive of sensory challenges, and every staff member has been trained to understand special needs.

Some smaller parks, such as the shady, nature-filled Dollywood in Tennessee, are a less hectic choice generally, and they also have a calming room on-site, and railroad-themed Edaville Family Theme Park (an hour outside Boston), has a specially designed quiet bathroom and other amenities.

Cruises
Autism on the Seas has been working with Royal Caribbean International since 2007. They specially staff cruises throughout the year on popular lines including Royal Caribbean, Celebrity, Norwegian, Disney and Carnival Cruise Lines.

In addition to being able to board early, educated, trained, and background-checked staff accompany cruisers and allow guests to use the ship's facilities and entertainments in an "accommodated and assisted manner." They also have lower-touch programs available for more experienced or independent travelers.

Other fun stuff
Since 2007, AMC Theatres has offered their Sensory-Friendly Films events at more than 50 theaters across the United States, where, their site promises: "we turn the lights up, and turn the sound down, so you can get up, dance, walk, shout or sing!" Family-friendly film nights are held on the second and fourth Saturday each month and there are Tuesday evening showings for mature audiences.

Like to ski? At Copper Mountain Resort in Breckenridge, Colorado, autistic kids can try an adaptive skiing lesson, which includes equipment rental and a lift ticket.

Some golf and swim centers also have similar programs. Adults and kids can decorate ceramics at autism painting events that are designed for smaller groups and feature lower lights. You can check out other ideas at the Autism Friendly Events page at Autism Speaks, which includes events in many cities throughout the US.

"Normally, I crave routines and like to know what to expect, so sometimes it's difficult to have the courage to travel somewhere new without knowing what it will be like," says Malia. The travel bug doesn't care what you look like or about what other people think of your choices -- when it bites, you're bitten.

Malia loves seeing the world, having gone on safari in Kenya, hiked a Costa Rican rainforest and snorkeled with sharks in the United Arab Emirates. And now other travelers like her have a little extra assistance to go even further.
http://www.cnn.com/travel/article/travelers-with-autism/index.html

Tuesday, June 6, 2017

Airbnb Hosts More Likely to Reject the Disabled, a Study Finds

When Crystal Marie Garcia decided to try the home-rental service Airbnb for the first time, she had a few questions.

Nice Article by NIRAJ CHOKSHI and KATIE BENNER for The New York Times | June 2, 2017               
Ms. Garcia, who is from El Paso, was planning a May trip with her family to the Chicago area and wanted to know if the places she was considering could accommodate her needs as someone with muscular dystrophy. Unfortunately, she said, her questions appeared to scare off at least two potential hosts.

She said she feels that if she had not mentioned her disability, “they would have rented to me, no issue.”

Ms. Garcia is not alone in feeling that way. Other users have reported similar bias, and a new Rutgers University study — based on more than 3,800 Airbnb lodging requests sent by the researchers — suggests it may be common: Travelers with disabilities are more likely to be rejected and less likely to receive preapproval, or temporary clearance, for a potential stay, the authors found.Continue reading the main storyHosts granted preapproval to 75 percent of travelers who made no mention of a disability, according to the study. That rate fell to 61 percent for those who said they had dwarfism, 50 percent for those with blindness, 43 percent for those with cerebral palsy and just 25 percent for those with spinal cord injuries.


Some of that disparity can be explained by hosts who followed up with questions for the travelers with disabilities, the researchers said, thus preventing the request from being classified as preapproved. Requests were sent to hosts throughout the country over a nearly six-month period last year.

The researchers could not solely blame the findings on personal prejudice. They said physical inaccessibility was a major factor behind the disparity in hosts’ responses. That, they said, raised concerns that businesses like Airbnb could exclude users with disabilities even as they expand access to services over all.

“Here’s the flip side of our tech revolution: Platforms like Airbnb seem to be perpetuating or increasing opportunities for exclusion, both economic and social,” said Lisa Schur, a professor in the Rutgers School of Management and Labor Relations and one of the study authors.

With more than three million listings, Airbnb has introduced new lodging options around the world, including many that meet the needs of people with disabilities. Last year, the company also instituted a nondiscrimination policy and took steps to better handle complaints of bias, including assurances that users treated unfairly will have a place to stay.

“Discrimination of any kind on the Airbnb platform, including on the basis of ability, is abhorrent, a violation of our anti-discrimination policy and will result in permanent removal from our platform,” the company said in a statement. The majority of Airbnb reservations, it noted, are made by “instant booking,” which does not require preapproval.

The Disability Gap on Airbnb

Travelers with disabilities are more likely to have lodging requests rejected and less likely to have them pre-approved than those without, according to a Rutgers University study.
Preapprovals
Rejections
No disability
Dwarfism
Blindness
Cerebral palsy
Spinal cord injury
75%
61%
50%
43%
25%
17%
20%
34%
41%
60%

Still, like many businesses in the sharing economy, Airbnb operates in a regulatory haze, and protections imposed on other forms of lodging under the Americans with Disabilities Act may not always apply to Airbnb listings, which are often a homeowner’s primary or secondary residence.

“If we’re entering an era where these new types of hotels, which are essentially private homes, can’t offer accommodations, it defeats and undoes all of the progress we’ve made with the A.D.A. as far as equal access is concerned,” said Mason Ameri, one of the authors of the Rutgers study and a postdoctoral fellow at the university’s School of Management and Labor Relations. “The law needs to catch up with services like Airbnb.”

Alice Wong, a former member of the National Council on Disability and founder of the Disability Visibility Project, said that if Airbnb did not lay out and enforce strict guidelines for listings that claim to be handicapped accessible, the company was making a false promise to travelers.

“Discrimination is often based on ignorance,” said Ms. Wong, who is in a wheelchair. “People with disabilities deviate from the image of a typical customer, so the way they are discriminated against is hard to pin down but very real.”

Some hosts in the study, like the ones who denied Ms. Garcia, rejected inquiries from Mr. Ameri and his colleagues with little explanation. Others referred the fictitious traveler to listings that could better accommodate their needs or asked what could be done to make the listed space more accessible. A few made rude or insensitive remarks.

The introduction of Airbnb’s nondiscrimination policy in September had little effect on the findings of the study, which was conducted from June to mid-November, the authors said. In fact, some hosts violated those guidelines, which ban rejecting or charging extra for assistance animals. But, the authors acknowledge, that may change as hosts become more familiar with the rules.

Airbnb is valued at about $30 billion. The market capitalization of Hilton Hotels is nearly $22 billion.

To improve access to homes by the disabled, the researchers suggest that Airbnb make sure hosts understand and follow federal disability guidelines, and engage with advocacy organizations and travelers with disabilities to understand their needs and frustrations.

Technology has long created opportunities for people with disabilities, Ms. Wong said, whose life has been “tremendously positively impacted by tech,” she said.

“But tech is really slow to catch up with regard to human rights issues,” she added. “The new platforms amplify the way people already do things. That’s how people get left out of opportunities, especially people who are already marginalized.”

Airbnb said that it has teamed with several disability organizations to better educate hosts and that it expects to release new accessibility listing and filtering features this summer.

“This is just the start, and we will continue to engage experts and leaders in this area to ensure our community is open and accessible to everyone,” the company said in the statement.

Other options have sprouted up, too. Accomable, a listing platform designed by and for travelers with disabilities, has 1,100 listings in 60 countries.

In the meantime, disability advocates say that travelers with disabilities should do exactly what Ms. Garcia did: Ask lots of questions.
https://www.nytimes.com/2017/06/02/technology/airbnb-disability-study.html?_r=0

Monday, June 5, 2017

American Airlines Mistook Man’s Disability For ‘Drunkenness’

Michael Mennella, a man who has used prosthetic limbs for six years, alleges that he was removed from a flight when crew members mistook his gait for intoxication.
article by KELLY WEILL for the DAILY BEAST | June 4, 2017                                                           
When American Airlines staff mistook a disabled man’s gait for extreme intoxication, they rerouted the plane, called police, and had him arrested, the man alleges in a new lawsuit.

Michael Mennella, a Florida man, has used prosthetic limbs for six years after he lost both legs below the knee in a car accident. Walking long distances is a challenge, and when he and colleagues booked a flight to a business conference in Las Vegas last August, Mannella requested a wheelchair to help him board the plane, he alleges in a suit filed in Miami-Dade County in May.

But American Airlines did not provide a wheelchair, forcing him to walk onto the plane, he claims. When he hobbled down the plane’s aisle to request ice or aspirin for his aching legs, the flight crew allegedly called him “extremely intoxicated,” rerouted the flight to Texas, and had him arrested in front of his colleagues.

Mannella’s nightmare flight began before boarding, he alleges in his suit. He claims he requested a wheelchair for boarding, as he does on all flights, but was told upon arrival that the airline had no record of his request. Instead, he boarded the plane using his prosthetic limbs, a tiring task that left him sore. But once aboard, he allegedly received a less than friendly welcome from flight crew.
“After hobbling onto the plane, Mr. Mennella removed his prosthetic legs prior to taking his seat, and asked the flight attendant for assistance in placing his prosthetic legs into the overhead compartments,” his suit claims. “She flatly refused to help Mr. Mennella with this simple task, instead leaving it to another passenger who assisted Mr. Mannella in taking his ticketed seat.”
Seeking to sooth his sore legs, Mennella then requested a drink with ice, which is typically offered to first-class passengers like him upon boarding, his suit says. Instead, he was allegedly denied the drink. When he hobbled down the aisle without his prosthetics to ask a different attendant for ice or aspirin, he was allegedly turned away, even after a passenger who was a nurse asked the flight crew for help on Mennella’s behalf.

While Mennella was on his way back to his seat, a crew member allegedly saw his awkward gait and audibly described him to other passengers as “a drunk” and “extremely intoxicated.” To Mennella’s embarrassment, his colleagues overheard the crew member’s claims.

Mennella had not had any alcohol that day. But that did not stop the flight crew from rerouting the plane from Las Vegas to Texas’s Dallas Fort Worth Airport in order to remove him from the flight.

The flight crew called airport security to report Mennella in advance of their landing, an incident report from responding officers shows. “Officers were dispatched to diverted flight due to a passenger that was extremely intoxicated to the point of needing medical attention,” the report, included as an exhibit in Mennella’s lawsuit reads. Airport security also called the FBI in advance of Mennella’s arrival, a police report shows.

Police took Mennella off the plane, in front of his colleagues. But once Mennella was in custody, officers immediately questioned the airline’s claims of an “extremely intoxicated” passenger, the airport security report shows.

“Officers spoke with the individual in question and did not detect any alcoholic odor on him or about his person,” the report reads. “DFW EMS personnel checked out the individual in question and did not have any concerns for his well-being. The dispute apparently stemmed from the individual asking the airline for accommodation due to a medical condition.”

Mannella is suing the airline for unspecified damages, accusing them of defaming his character by calling him a drunk.

On Sunday, the airline said it was investigating Mennella’s complaint.

“American is committed to providing a positive and safe travel experience to all of our customers,” the airline told The Daily Beast in a statement. “We are looking into the concerns raised by Mr. Mennella.”

But when Mennella complained to the airline after the incident last year, customer service told him that he had not been the victim of discrimination over his disability.

“After reviewing this incident, we are confident that discrimination played no part,” the airline told Mennella in an October email. “We have reviewed our procedures for properly resolving questions that may arise from passengers who refuse to stay seated once the ‘fasten seat belt’ sign is illuminated, and continue to request beverage service during turbulence. We also realize that lewd language was used toward our flight attendants by you during this time. We believe our pilot made the correct decision in this situation, and we apologize if you feel otherwise.”

At the bottom of the email was a digital signature that linked to a customer satisfaction form. “How did we do?” the automatic form asked Mennella. “Let us know by taking a short survey here.”
http://www.thedailybeast.com/lawsuit-american-airlines-mistook-mans-disability-for-drunkenness?source=twitter&via=desktop

Friday, June 2, 2017

Airlines Complaints From Disabled Travelers Doubled In A Decade, reports find

WASHINGTON – The number of complaints against airlines from disabled travelers doubled in a decade to more than 30,000 in a year, according to a federal watchdog report Wednesday.

article by Bart Jansen , USA TODAY | May 31, 2017                                                                              


But 12 carriers studied each demonstrated they have repeated training programs for helping passengers with disabilities, according to the Government Accountability Office.

Airlines provide a combination of classroom and computer-based training. The training typically includes an eight-hour class with lessons in handling wheelchairs and assisting with boarding, according to the 34-page GAO report required by a law last year governing the Federal Aviation Administration.

"Airlines place a high priority on meeting the needs of all passengers and regularly invest in training programs and processes, new and improved technologies and customer support staff to accommodate passengers with disabilities," said Kathy Grannis Allen, spokeswoman for Airlines for America, a trade group representing most of the largest carriers. "A4A and our members will continue to work collaboratively with all parties to ensure that our customers are provided with any support necessary and the highest levels of customer service."

The Transportation Department investigates complaints and can impose fines. The department has been studying with airlines and advocacy groups for ways to smooth travel for people with disabilities.

Since 2005, the department investigated 51 cases involving disabilities, according to GAO. Enforcement actions included warning letters or consent orders for corrective action.

Airlines faced $1.675 million in fines in 13 of those cases, paying $887,500 to the government and either investing in corrective actions or avoided the remaining $787,500, according to GAO. The corrective measures included compensation to passengers, better wheelchair tracking and training for workers.

From 2005 through 2015, GAO found the number of disability complaints filed with airlines grew from 13,584 per year to 30,289. The number of disability complaints filed directly with the department also rose from 511 to 944 during that period.

Those increases occurred as the number of passengers grew from 746 million to 806 million.

More than half the complaints in 2015 – 17,828 to airlines and 463 to the department – dealt with airlines failing to provide assistance, which mostly meant a lack of help with wheelchairs, according to GAO.

The next largest categories of complaints to airlines involved seating accommodation (3,026), a problem with a service animal (1,638), storage or delay of an assistive device (1,570) and damage to a device (1,541).
https://www.usatoday.com/story/travel/flights/todayinthesky/2017/05/31/disability-complaints-airlines-doubled-decade-gao-finds/102355136/

Monday, April 24, 2017

Albany International Airport Introduces a New Scheme To Smooth the Process of Travelling With Children With Autism

Quiet rooms for autistic children popping up at airports 

Article from Gemma Cairns for Ability Chicago Info | April 24, 2017
Following the news earlier this month that Shannon airport, in Ireland, has unveiled a quiet room within their main terminal for children on the autistic spectrum, in order make their travelling experience more comfortable Albany International Airport, in New York State, have unveiled their own scheme to ease the experience as much as possible.  

At the launch of the scheme, 12 children on the autistic spectrum visited the airport where their were issued with dummy tickets, proceeded through the security checking area, reported to a gate where they discussed the boarding and de-boarding process with experienced members of staff, and then returned to the terminal so that they could experience the baggage claim process and explore the various ground transportation options available at the airport. The idea of the scheme is that children with autism, and their families, can familiarize themselves with the processes involved in air travel and determine whether it is an experience that would be right for them without having to purchase an expensive airline ticket only to find that their child experiences a sensory overload and does not feel able to board the plane. When discussing the program, Albany County Sherif Craig Apple said that:  "Many families aren't sure if air travel is a possibility for them if they have a child with Autism. By participating in this event, they can safely simulate everything just as if they were traveling.The program was introduced as part of National Autism Awareness Month, and is the first time that a program of this kind has been offered in a New York State airport.  

Easing the Challenges of Travel  
At the time of year when many people will traditionally begin to plan and book their summer vacation, it is a positive move forwards that the needs of individuals with often invisible disabilities are being considered. Travelling when you have autism, or when you are travelling with a child who has autism, can be a very challenging experience. Airports are incredibly stimulating environments that could well lead to sensory overload, and some children will struggle to be confined in a new environment for the extended amount of time required. Added to this, parents also need to consider the expense involved in travelling with children who have additional needs: increased medical and travel insurance costs, for example, as well as the additional expense of paying for private quiet lounges at the airport (so that the children have a calm and safe place to rest) and potential upgrade costs of both travel and accomodation, in order to ensure it is as relaxing an environment as possible. Prior preparation, such as the scheme being introduced by Albany International Airport, can certainly be beneficial to some children, but there is also additional airline specific support to look out for that can make the process a little easier. Some airlines, for example United and JetBlue to name just two, allow passengers with additional needs, including those on the autistic spectrum, to board the plane first which is a great support as those children can be guided to their seats and settled whilst the plane is at its quietest. Many airlines also provide information about travelling with children with autism on their websites, and will try to accommodate any additional requests to make your journey run as smoothly as possible, provided you make those requests in advance of arriving at the airport. 

Every child is different (regardless of whether they are on the autistic spectrum or not) and whilst some children may love air travel, some may find it palatable, and many more will not be able to tolerate the experience at all. This is why schemes such as the one introduced at Albany International Airport at so valuable: they enable the experience of travel to be something that can be tested and explored in as relaxing an environment as possible. Repetition often makes tasks much easier to understand and complete, and could be the difference between an enjoyable far flung family vacation and not being able to get on the plane at all. Travel in enriching for everyone, and there are so many benefits to be reaped from broadening your horizons and heading out the see the world. Life on the autistic spectrum should certainly not stop anyone from experiencing air travel if this is something they want to experience. 

Monday, April 17, 2017

Airport Quiet Rooms for Children On The Autism Spectrum Offer A Soothing Place

Quiet rooms for children on the autism spectrum are popping up at airports.
Associated Press article by BETH J. HARPAZ | April 2017
Shannon Airport, which serves the southwestern region of Ireland, opened a "sensory room" for children and adults with neurodevelopmental challenges, including autism, on March 29. The room is located off the airport's departure lounge. It's designed to be a soothing place, with features like a wavy wall and color-changing lights. The official opening of the room came ahead of World Autism Day on April 2.

On this side of the Atlantic, there are quiet rooms at airports in Myrtle Beach, South Carolina, and in Atlanta.

Delta opened a multisensory room at Hartsfield-Jackson Atlanta International Airport in April 2016 in partnership with The Arc, an autism advocacy group. The room, located in a quiet space on F Concourse, contains a mini-ball pit, bubbling water sculpture, a tactile activity panel and other calming features.

The quiet room at the Myrtle Beach airport also opened in April 2016.

It came about after a local mom, Becky Large, approached airport administrators about providing "some sort of support for families."

"We came up with a quiet room at baggage claim, which has worked out wonderfully," said Large, who runs a group called Champion Autism Network and has two children, one of whom has Asperger's. A caregiver can stay with a child in the room while someone else "retrieves bags and rental cars. There are cubbies and seating and a glass door so the child can be cordoned off and can't run away. It gives them a place to decompress."

London Heathrow opened a quiet room in 2013 as part of a family lounge in Terminal 3. Though it's mainly for children, it's not necessarily for those with autism. It's open to any family that would like to use it.

Some airports and airlines also offer families with travelers on the spectrum opportunities to become familiar with airport experiences that may be stressful. Harrisburg International Airport in Pennsylvania, for example, offers a "Wings for All" program that allows children with autism and sensory processing disorder to experience a run-through of what it's like getting on a plane, getting ticketed and getting seated so that they'll know what to expect when it's time for a real trip. A similar program took place at Myrtle Beach earlier this year, and Shannon launched a customer care program last year, providing special caps and wristbands for travelers with autism and other special needs so staff can identify them and interact appropriately.

"Going through security even for those without autism can be challenging," said Michael Schiferl of Chicago, whose daughter is on the spectrum, but it's even more challenging for kids who are easily overwhelmed by beeping machines, taking off shoes and crowds. He said TSA workers have been "very helpful" when told of his daughter's special needs.

Large also had her hometown, Surfside Beach, which is near Myrtle Beach, declared an "autism-friendly destination" last year, after restaurants, hotels, parks and other venues participated in training on how to interact with children with autism. For example, she said, they may "become overstimulated by light, sounds, smells, crowds," so a restaurant might seat their family in a "low-traffic area away from the kitchen."

Large said a bigger goal is to increase understanding at all levels for special-needs children who may exhibit unusual or awkward behavior.

"Many times when we leave the house with our kids, people look at you like you're a horrible parent," she said. "It results in a lot of judgment. Many people stay home. Our mission is to have them come out and play with us."

Thursday, February 16, 2017

2016 Annual Report on Disability-Related Air Travel Complaints

The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the Secretary of Transportation “regularly review all complaints received by air carriers alleging discrimination on the basis of disability” and “report annually to Congress on the results of such review.” 

These annual reports to Congress, which cover disability-related complaints that U.S. and foreign passenger air carriers operating to, from, and within the U.S. received during the calendar year, as reported to the U.S. Department of Transportation (Department or DOT) by those carriers.

Monday, December 19, 2016

Airline Kiosks and Websites Must Meet DOT Access Rules

Airline Self-Service Kiosks installed after December 12, 2016 must be Accessible under RULES previously issued by the Department of Transportation (DOT). This applies to kiosks used for checking in, printing boarding passes, and other passenger services. In addition, airline websites must be fully accessible to the public as of this date.

The rules require compliance with accessibility standards so that passengers with sensory or physical disabilities can use airline kiosks independently. The standards are based on requirements in the ADA Standards for ATMs and fare machines and provisions for self-contained closed products in the Board's Section 508 Standards covering electronic and information technology. They address operable parts, clear floor space, input controls, tactile elements, speech output, captioning, and other features. New units must comply until at least a quarter of all kiosks at each location are accessible. The requirement applies to U.S. and foreign air carriers that own, lease, or control automated airport kiosks at U.S. airports with at least 10,000 enplanements a year. In addition, U.S. airport operators that jointly own, lease, or control automated kiosks with U.S. or foreign air carriers must work with carriers to ensure that the kiosks installed are compliant.

The rules also require that public-facing pages of airline websites are accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.0. This mandate applies to U.S. and foreign carriers that operate at least one aircraft having a seating capacity exceeding 60 passengers and that own or control a primary website serving air travel consumers in the U.S. DOT issued these rules in 2013 under the Air Carrier Access Act which prohibits discrimination against air travelers with disabilities.

A compilation of rules, guidance, enforcement orders and publications on disability issues in aviation, information is available on DOT's website.

Monday, November 21, 2016

U.S. Access Board Webinar Dec. 1: Transient Lodging – Q & A on requirements in the ADA & ABA Accessibility Standards


laptop with Access Board sealThe next webinar in the U.S. Access Board's free monthly series will take place December 1 from 2:30 – 4:00 (ET) and provide a question and answer session on accessible hotels, motels and other types of transient lodging. Representatives from the Access Board and the American Hotel and Lodging Association will review applicable requirements in the ADA and ABA Accessibility Standards and answer questions submitted by attendees in advance or during the session. Questions are welcome on architectural accessibility as it pertains to such facilities, including amenities such as swimming pools, fitness facilities, spas, restaurants, and conference rooms.
For more information or to register, visit www.accessibilityonline.org. Questions can be submitted in advance of the session (total limited to 25) or can be posed during the webinar. Webinar attendees can earn continuing education credits. The webinar series is hosted by the ADA National Network in cooperation with the Board. Archived copies of previous Board webinars are available on the site.

SOURCE: United States Access Board