Pace Bus - Chicago Paratransit Bulletins
Pace ADA Paratransit Customer Bill of Rights
As an ADA Pace Paratransit customer, you have the right to:
*Be picked up on time within a 20-minute window
*Be transported in a safe manner
*Be treated with courtesy and respect
*Travel in a clean, well maintained vehicle
*Reserve trips from one day in advance of the desired travel date
*Be heard and expect Pace to investigate, address, and resolve concerns or complaints
*Have calls answered promptly and courteously
*Receive quality transportation services that are equivalent to those offered on fixed route service
What is Pace ADA Paratransit Service?
Pace ADA Paratransit is a service of the Regional Transportation Authority (RTA), and is the region's paratransit service in accordance with the Americans with Disability Act (ADA). Pace ADA Service is a shared ride transit service, for people who are unable to use fixed route public transportation due to their disability (Shared ride means that multiple passengers may ride together in the same vehicle). The service provides daily trips throughout the City of Chicago as well as suburban (limited areas). Rides are offered in the same service areas, and during the same hours of operation as the fixed route.
Pace ADA Paratransit Service Requirements
To be eligible for Pace Paratransit Service, you must:
Have a disability as defined by the ADA
Be unable, as a result of your disability, to utilize fixed-route transportation
Be unable to travel to or from a bus stop or rail station due to a disability
For More Information
If you have any questions about Pace's ADA Paratransit Service, please contact Pace's Customer Relations at 847-364-7223.
------------------------
Ability Chicago has been strongly involved with accessible public transportation;
*If any of the above "Pace ADA Paratransit Customer Bill of Rights" are up to or are not your expectations, please contact PACE Customer Service, Statistics are shared with the Pace ADA Advisory Committees.
*While we understand, at times we all feel by contacting Pace with our concerns do nothing, the information does make a difference; these are our way as people with disabilities to voice our issues, and shared with the ADA Advisory Committees.
*Please attend one of the Pace ADA Advisory Committee Meetings for the service area you are in.
Click Headline for Pace Suburban Bus website or go to: http://www.pacebus.com/default.asp
No comments:
Post a Comment